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ROUGHNECKS 50/50 FREQUENTLY ASKED QUESTIONS

 

Do I have to be at a Calgary Roughnecks game to purchase a 50/50 ticket(s)?

No. This season we are offering ticket sales both in-game and online! Tickets will be available for purchase during all HOME games from 9AM – 11PM MT online and available for purchase at the Scotiabank Saddledome during Calgary Roughnecks home games.

Are online sales and in-game sales combined?

Yes. Sales from online and in-game will all be contributed to the same jackpot during the game. Everyone is participating in the same draw!

How does the Early Bird Draw work?

  • For home games, there will be two (2) early bird prizes to be won. Tickets must be purchased during specific time to qualify for the prizing. Times listed below. Winners from early bird draws are still eligible for subsequent draws on the same date, including for the main prize (50% of the jackpot)

How much do tickets cost? New this season!

            1 for $5

10 for $10

            80 for $20

300 for $50

Who can purchase?

You must be in Alberta at the time of your purchase and over the age of 18 in order to participate. Even if you are a resident of Alberta but out of the province, you will not be able to purchase. You must be in Alberta to purchase.

How can you ensure that someone is in Alberta while purchasing?

The website uses geo-fencing technology to ensure participants are in the province. An address and postal code is also collected throughout the transaction.

What time will the tickets be available?

50/50 tickets are available for purchase online every home Calgary Roughnecks game day from 9:00am to 11:00pm MT and during home games at the Scotiabank Saddledome.

Where do I purchase online?

Calgary Roughnecks Website: https://calgaryroughnecks.com/50-50/

Where do I purchase in-game?

Visit a 50/50 kiosk or a 50/50 volunteer at the Scotiabank Saddledome to purchase your ticket(s) OR by scanning the QR code located at your seat or around the arena.

How do I pay and get my ticket?

When you purchase online you must use a credit card. You will receive a system confirmation following your transaction and will be e-mailed your ticket(s).  When you purchase in-game you must use a credit card. Cash will not be accepted this season. We can also accept Apple Pay, Google Pay and Samsung Pay. You will receive your printed ticket(s) once your transaction has been approved. We do not accept CASH.

I purchased my ticket(s) online, but I haven’t received my ticket(s)?

Please ensure you have entered your e-mail address correctly during your purchase. If you have not received your ticket within 24 hours after your purchase please e-mail 5050draw@calgaryflames.com and we will work with you to resend your ticket(s).  You must e-mail from the same e-mail you purchased your tickets with. If you entered your e-mail correctly your tickets will be resent. If you have not gotten your ticket, you are still entered in the draw. We are provided your e-mail and phone number, even if there has been a delay in delivery of your ticket(s). The winner is contacted when the draw takes place. Please check your spam and junk mail. We recommend purchasing from personal e-mails in order to avoid workplace spam filters.

When does the draw take place? (Single game & early bird)

5050 Draw: Unlike past seasons, the draw will not take place during the game. The winning ticket will be announced within one hour of the draw (by or before 11:59PM MT) regardless of if the game is home or away.

Early Bird Draw(s): The first early bird draw will take place at 2:00pm MT. To be entered into this draw, you must purchase your tickets by 1:59pm MT to be eligible for this draw

The second early bird draw will take place at 8:00pm MT. To be entered into this draw, you must purchase your tickets by 7:59PM MT to be eligible for this draw.

When does the draw take place?

Unlike past seasons, the draw will not take place during the game. The winning ticket will be announced within one hour of the draw (by or before 11:59PM MT)

How do I find the winning ticket number?

The winning ticket number is posted on the Calgary Flames website https://calgaryroughnecks.com/50-50/ within an hour after the draw. Online draws close at 11:00pm MST on Calgary Roughnecks home games. Raffle draws take place immediately after the closure of sales with random number generating (RNG) technology.

Trouble Shooting:

  • We do not accept CASH
  • You must be in Alberta to purchase, not from Alberta but currently in another province, the system is geo-fenced.
  • You must enter the same e-mail twice (without error).
  • Due to AGLC regulations, tickets are non-refundable. We cannot issue refunds if you enter the amount purchased wrong, please ensure to double check what you have purchased.
  • If you are in Alberta but being blocked, the IP from your mobile device may being providing an out of province address, which would block you. Try clearing your data on their mobile browser and try again. If the device is still being blocked using the cellular network, we suggest try connecting to wifi and purchasing.
  • Please ensure your location services are enabled in your settings.

Customer Support

If you have tried the above and have an inquiry or issue, please send an email to 5050draw@calgaryflames.com with complete details of your inquiry or issue, including screen shots if applicable, and your contact information. We will do our very best to get back to you right away. You may receive an out-of-office reply with the winning ticket numbers, this is just to help provide the numbers the e-mail is attended to.

What happens if I win?

You will need to provide a photo of your winning ticket with a piece of ID. You will receive a claim form to complete and then a cheque will be mailed to you within 60 days. Winners have 30 days to claim the jackpot with the winning ticket. If the winning ticket number was purchased online, the winner is contacted when the draw takes place. We are provided with the name, number and e-mail of who bought the ticket, along with the selection of the winning ticket number. If the winning ticket number was purchased in-house, the winner will need to check their ticket number(s) at calgaryflames.com/5050

Can I gift my ticket?

Tickets are non-transferrable and non-refundable.

Where does the other 50% of the jackpot go?

All funds raised from the 50/50 draws go to the Calgary Roughnecks Foundation – an organization that raises funds directed to the support and growth of the game of lacrosse including subsidizing minor lacrosse registration fees for underprivileged families. Funds are directed through the Calgary Flames Foundation; therefore the charge on your credit card will be from the Calgary Flames Foundation.